Refund policy

Quality Promise

If you purchase wine on our site and you are unhappy with the quality or simply do not like the wine, we will refund you for the wine that has not been opened and remains in saleable condition on its return. (See returns policy).

Breakages

If your wine should not arrive in reasonable condition you should notify us as soon as possible. If the wine is visibly damaged on delivery you should refuse delivery and request that the wine is returned to us and we will replace it free of charge when we are notified of this by you. (Please see delivery information below to see how you can minimise the risk of breakages when you order).

Cancellation Of Orders, Returns & Refunds

You can cancel your order at any stage up to the point of dispatch at no charge. Simply contact us by phone on 057 8656178 from outside Ireland or email tony@grapeandbean.ie 

When contacting us, please provide us with your order number, as per displayed on your order confirmation.

You are entitled to a cooling-off period of 7 working days, which begins on the day after you receive delivery of your order. During the cooling-off period, you may cancel your order for any reason. Upon cancellation, we will make the necessary arrangements to facilitate the return of the order and will reimburse you within 30 days. While we are more than happy to help if you wish to return goods that are not faulty or damaged, you will be responsible for any costs incurred in returning the goods.

In the unfortunate case of goods being faulty or damaged in transit, we offer the choice of either a replacement or a full refund including any delivery charges incurred. Simply contact us by phone or email (details above) and we’ll take care of the rest!